The Lemon Tree hereinafter ‘Company’ attaches great importance to the lawful processing, security and protection of the personal data of its visitors/users. Please read these terms and the relevant Business Security and Privacy Policy very carefully. By using our website and signing the relevant declaration of consent, you unconditionally accept the practices described herein.

1. What is your personal data

Your personal data includes any information on paper or electronic media that can lead, either directly or in combination with others, to your unique identification or identification as a natural person. This category includes, as the case may be, information such as your full name, VAT number, social security number, your physical and electronic addresses, your landline and mobile telephone numbers, calling and called telephone numbers, recipients of SMS/MMS messages, your bank/debit/prepaid card details, your e-mail addresses, identifiers of your equipment or terminal devices, computer, smartphone, tablet, history of your online searches, and any other information that allows your unique identification in accordance with the provisions of the General Regulation on the Protection of Personal Data (GPRD 2016/679), of Law 4624/2019, the Greek legislation in force at any given time as well as the decisions of the Personal Data Protection Authority (PDPA).

2. What personal data we collect about you

We process in accordance with the law and protect your personal data when you contact us and/or buy our products or services directly and/or online, when you call numbers to provide you with information and information or services related to any other business activity .

3. Lawful processing

The company will use your information for the following lawful purposes of processing (according to Article 6 GDPR), as the case may be, with your express consent which you can revoke at any time, or to perform a contract or pre-contractual relationship with you or to serve a legal our interest or to protect your vital interest, namely:

– To manage your calls to search for information in order to complete your requests, purchases and orders.

– To respond to your requests and questions, regarding our products/services as well as updating and responding to your suggestions and comments on improving our products and services.

– To notify you of the results of surveys, sweepstakes and contests in which you may have participated.

– For quality assurance reasons, telephone communication with our customers is usually recorded, as we inform you with a recorded introductory message.

– To analyze traffic to our website and improve your experience, as well as to provide you with information about products, services, special offers and promotions.

– For our internal operations and analysis such as internal management, fraud prevention, use of management, invoicing, accounting, billing and control information systems.

In any case, you can change your preferences at any time by calling 6937243483 or by using the unsubscribe link at the end of every email you receive from us (unsubscribe).

4. What are the collection and processing principles

This Privacy Policy aims to inform you about the terms of collection, processing and transmission of your personal data that we may collect as Processors. The company and its staff apply the ten Processing Principles of GDPR 2016/679 (lawfulness, objectivity, transparency, purpose limitation, data minimization, accuracy, storage time limitation, integrity, confidentiality and accountability). The company protects and ensures your eight Rights regarding the use of your Personal Data (update, access, correction, deletion, limitation of processing, portability, opposition and non-automated decision-making based on profiles, as specified in Greek legislation). The above applies without any discrimination and applies to all the processing we carry out and to all the services we provide.

5. What are the ways of collecting your personal data

The company collects your personal data by accepting the terms of use of each of our services, such as:

– when you call our numbers (for purchases, expressing your opinion, complaints or comments), when you send us an e-mail or fill in an application or order

– when you send us the postal address for issuing or sending an invoice or proof of service as well as home delivery details of your order.

– when you voluntarily subscribe to printed or electronic directories to receive printed, electronic or SMS informational material or update your preferences or when participating in contests, questionnaires and surveys.

– when through a visit to our website we collect, with your express consent, through cookies, information from your terminal device, such as your Internet Protocol (IP) address, the operating system you use, the type and version of your browser ) etc.

– when we receive documents, requests, orders, writs, warrants, etc. from third parties, such as supervisory, prosecutorial, judicial, tax authorities, for the investigation of crimes and your protection, against fraud or fighting any form of crime and preventing infringement of legal goods.

6. Minimizing, storing and deleting your data

The Company will always ask you for the minimum personal data required by law to connect to our online services, to purchase products or to take part in competitions and promotions. Our company keeps your personal data only for as long as required by the contractual terms of each service, in combination with the current legislation, based on the purpose of each processing, and then anonymizes or destroys them. You can ask us and find out what data we collect about you and correct or delete it, at your request, unless its retention is required by law for tax, evidentiary or judicial purposes and for the prosecution of illegal acts.

7. Cookies Policy

In accordance with the European E-Privacy Directive 2009/136/EE and the 25.2.2020 Directives of the APDPH, our website accepts the use of cookies. These are online tools for collecting and analyzing information from social media platforms or partner websites of third parties in order to measure traffic, improve the operation, content and overall appearance of our website and adapt to the needs of our customers.

8. Transmission of your data to third parties

As a rule, our company does not transmit your personal data to third parties, except when we act as an intermediary and to the extent that this is required to complete your claim and if we fulfill requests related to the services provided on our behalf. Such third parties may be official government and supervisory bodies (e.g. prosecuting and prosecuting authorities), when we are called upon to comply with the law and to prevent illegal actions (e.g. telecommunications fraud) against us and our customers.

9. Security of your personal data

In any case, we take appropriate technical and organizational measures to ensure the confidentiality, integrity and availability of your data. We aim to ensure that your personal information is transferred, stored and processed in accordance with appropriate security standards and procedures. For this purpose we have appropriate security policies and use appropriate technical and operational tools such as anonymization, pseudonymization, data encryption, use of firewalls and establishment of access levels.

10. Contact for questions or comments

If you have questions or comments regarding this security and personal data protection policy, please send us an e-mail at info@thelemontree.gr.

11. Applicability of Security and Privacy Policy

This policy is effective from 1/7/2022 and is subject to periodic improvement and revision.