The primary concern of the company is the listing of the terms that govern the rights and obligations of www.thelemontree.gr to all of you who will visit its website and aims to inform you about your rights and obligations and your best service in search and obtain the products you wish to buy from its store.

The Website www.thelemontree.gr is the electronic presence of the individual company with the name “PROTOPAPA ALEXANDRA” based in Assos, Kefalonia, 28084, Tax Identification Number: 139100411 Tax Office: Argostoli, Entry Number 11580393400.

The company with the main goal of serving its customers, on a daily basis makes every effort so that its customers are happy. The creation of this e-shop under the name “thelemontree.gr”, aims at the immediate service and viewing of our products in any corner of the Greek capital and then the world market, directly with a simple click, any time and time of day. Online shopping is now a simple process, always subject to the adequacy of the company’s inventory.

The company aims at immediate customer service and satisfaction, with the constant responsibility it displays throughout the course of its business development, and the cultivation of trust.

The user of the website acknowledges that he has read these terms, agrees with them and undertakes to comply with them.

It is our obligation for the customer to be protected and always informed.

That is why he must be aware of the following:

THE PRODUCT SOLD

The characteristics of the items sold are available and you can access them by searching in the name of the respective product.

INTELLECTUAL PROPERTY RIGHTS

All designs, texts, graphics and their selection and layout on this website are the intellectual property of thelemontree.gr or its content providers. As a visitor to thelemontree.gr website, you are allowed to copy electronically or print part of the website for private, non-commercial use. Any other use of the content of the website is expressly prohibited, without the prior written consent of thelemontree.gr.

PRODUCT PRICES

All prices listed on the products available through thelemontree.gr include VAT 24% and do not include shipping or cash on delivery costs. These prices refer to the products and quantities that are available in the warehouse of The Lemon Tree while the company reserves the right to adjust the prices without notice.

ORDER CANCELLATION

Placing an order through the e-shop is a conclusion of a distance selling contract regulated by the legal framework of Law 2251/1994, as amended. It constitutes a binding offer to purchase these products at the total price indicated when submitting the order, as it includes VAT, packaging and shipping costs, other applicable charges and any discounts to which you are entitled as a visitor / customer.

Ability of placing a valid order through the e-shop, you have if you are legally competent according to the articles of the Greek Civil Code, (if you have reached the age of eighteen and you are not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by representatives of legal entities, while the company reserves the right to claim from the supervisor or guardian any orders that will be made by legally incompetent persons.

Your order is completed upon receipt by The Lemon Tree by sending a confirmation email to you at the email address you provided when placing the order. In case you do not receive a confirmation message of your order, please contact The Lemon Tree at info@thelemontree.gr in order to request that the submission of your order be completed successfully.

For any order cancellation (total or partial) you should send an email to info@thelemontree.gr or call 6937243483 (Monday – Friday 09:00 – 17:00). This possibility is given to you, strictly, until the moment when the order will be sent by us. After this time it is not possible to cancel and you can now return and change your order after first receiving it.

APPLICABLE LAW AND OTHER RULES

The Lemon Tree reserves the right to modify or renew in writing these terms without notice, which will take effect from the date of posting in the online store. Failure to exercise any right of The Lemon Tree may not be construed as a waiver.

Your navigation, use and transaction with The Lemon Tree is governed by European Union law and related international treaties. Any dispute that arises during the navigation, use and transaction with the store is brought to trial in the competent courts.

Any provision of the above terms becomes contrary to law, automatically ceases to be valid and is removed from the present, without in any way affecting the validity of the other terms.

USER RESPONSIBILITY

As a visitor / customer, by accepting these terms and browsing The Lemon Tree, you responsibly declare that you are legally competent to enter into a contract as well as make use of the online store under the terms and conditions set forth herein. Also, as a guest / customer of The Lemon Tree you agree and accept that you are responsible for any use of the store as well as for the use of your account by others – including people who reside with you and thus you agree to supervise any use which is done by minors using your account or name.

GENERAL

Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the specified time we will inform you via e-mail, in order to let us know if you wish, under these conditions, the completion of your order. The Lemon Tree bears no responsibility for any situation beyond its own fault and will do what is humanly possible for your best service.

In cases where you have placed an online order and upon receipt you find that some (or some) product is missing from the total order, please contact us to arrange all the required details and we will send you the products you did not receive without any extra charge.

Modification of the present terms: www.thelemontree.gr reserves the right to modify or renew the terms and conditions of transactions. The company undertakes the obligation to inform this text for any change or addition to the terms.

In case of non-receipt of the ordered goods (and if an unreasonably long period of time has passed since the registration of the order), please contact a representative of www.thelemontree.gr

PRIVACY

The management and protection of the personal data of the visitor / user of the Online Store is governed by the terms of this section as well as the relevant provisions of applicable law.

The Lemon Tree reserves the right to change the terms of protection of personal data after informing visitors / users and in accordance with applicable law.

When registering a customer / user in the services of the Online Store (product orders, newsletters, etc.) it is possible to request the registration of some of his personal data (Name, Address, TIN, etc.).

The Lemon Tree preserves the personal nature of its users’ data and does not transfer it to any third party (natural or legal person) for any reason, with the exception of the relevant provisions of the law and to the competent authorities only, upon their legal request.

The Lemon Tree maintains records of this information solely for communication, statistical purposes and to improve its services. Specifically, these elements are used for The Lemon Tree in order to:

• The processing of communication with the customer / user,

• The fulfillment of the terms and obligations of the services provided through the Online Store,

• The support and service of customers / users,

• Ensuring the smooth operation of the Online Store and

• Informing customers / users about new offers of The Lemon Tree services and products.

In any case, the customer / user of the Online Store has the right to contact via email with The Lemon Tree in order to request the deletion, correction or change of any retained personal data.

In no case do we collect and store data from the transaction through credit and prepaid cards.

Transactions via credit and prepaid cards are made directly with the respective institution (National Bank.)