You have the right to return the products you bought, without having to tell us the reason why you want the products returned, within 14 working days from the date you receive the products. In this case, you are charged only the direct cost of returning the products and the shipping costs of the original shipment.

Returns are only accepted if the products you wish to return are in the same condition in which you received them, ie they have not been unsealed or their packaging has been tampered with, along with the retail receipt or invoice.

To avoid your own inconvenience, it is good to check carefully at the time of delivery of your order, the condition of the products sold and their packaging intact, in order to identify any obvious defects (eg wrong type, etc.).

In case you want to return the products you bought to us, you must first inform us via email at info@thelemontree.gr or by phone at 6937243483 Monday-Friday 09: 00-17: 00.

In case of return of the products and depending on the way you chose to pay for your order and on the other hand the way in which their return will take place, your refund will be completed within 7 days from the date we receive the products.

GREECE

Change with another product:

If the product you ordered does not satisfy you, we change the product only after consultation, via email at info@thelemontree.gr or by phone at 6937243483 Monday-Friday 09: 00-17: 00.

Return costs are borne by you.

For Greece the change costs where defined according to the courier company which is:

Return costs (€ 3.7) and new shipping costs (€ 3.7) for parcels up to 2 kg and increased by € 1.5 for each subsequent kilo., using ELTA Courier and shipping with our code.

The kilos according to the courier company are calculated (either volumetric or weight basis).

(Plus 2.5 € if you want to pay the difference by cash on delivery)

In case of company error in sending the product or defective product, shipping costs are borne by the company.

You can make your return with any other courier company at your own risk and charge.

ATTENTION: It is your responsibility until the product reaches us, so it is important to ensure its safe transport to avoid any damage or loss and therefore inability to return it.

MONEY RETURN

If you want a refund all you have to do is call us at 6937243483 Monday-Friday 09: 00-17: 00 or via email at info@thelemontree.gr to inform us of your refund. You can return the product within 14 calendar days from the date of receipt. The return costs are borne by you and only you. Refunds are made on the value of the products, and no shipping and cash on delivery costs are refunded.

First you must inform us via email at info@thelemontree.gr that you want to return the product and make a refund. In the return form that we will send you via email, you will write to us that you wish a refund. In the field of data, you will write your IBAN account number, the name of the bank and the beneficiary. The money is deposited within the next 7 working days.

It is very important to know about returns:

In order for the return to be accepted, the product must be in excellent condition and nothing must be missing from its packaging (cards, etc.) as well as the proof of purchase must be included in the package.

Until the product reaches us is at your own risk, so it is important to ensure its safe transport to avoid any damage and therefore inability to return it.

• Caution: In the unpleasant case of product reaching you damaged, please inform our company immediately.

Return costs are borne by you. Cash on delivery (€ 2.5) and initial shipping costs are non-refundable.

Return costs (3.7 €) for parcels up to 2 kg and increases 1.5 € for each subsequent kilo., With ELTA Courier and shipping with our code.

Non-refundable products:

For hygiene reasons, products or clothing accessories such as eyeglasses and sunglasses, bracelets, pendants, jewelry, as well as other personal care & hygiene items such as creams, lotions, cosmetics, perfumes are not returned or changed.

Discount products, offer products as well as special discount products (Black Friday / Cyber ​​Monday) are not returned but are exchanged with products of equal or higher value which difference is charged to the consumer.

CAUTION. Returns (for withdrawal) of products made to order are not accepted, or the product has been specially ordered by a partner for its availability.

In case it exceeds the value of your initial purchase, you will be charged the additional cost. Refunds are accepted in all cases, and the cash value for the value of the products only (no shipping or cash on delivery costs), is refundable within 5-7 working days from the day of receipt of the returned parcel. A necessary condition is that the product is in its original packaging and in the same excellent condition, ie it has not been damaged or damaged, in which the consumer received it. The acceptance or not of the return will be done after first a quality control by our company and the condition of the returned product is assessed.

Conditions

You have the right to return the products you bought without having to tell us the reason why you wish to return them, within 14 calendar days from the date of receipt.

A necessary condition is that the product is in its original packaging and in the same excellent condition, ie it has not been damaged or damaged, in which you received it. The acceptance or not of the return will be done after first a quality control by our company and the condition of the returned product is assessed.

The return of the product should contain the retail sales receipt and the special markings of the product (tabs).

The acceptance or not of the return will be done after first a quality control by our company and the condition of the returned product is assessed.

To avoid any inconvenience, when receiving the parcel from the courier company, we recommend that you look on the outside of the parcel for any alterations or obvious defects inside and in our products, in order to immediately take the necessary responsibilities. In case a product is returned and after our quality control a defect is found, we must contact you to resolve the issue.

Attention: In the unpleasant case that the product reaches you damaged, please inform our company.